Privacy policy
Privacy Policy
Last update: September 21, 2023
Application
Thisprivacy policy (hereinafter the "Policy") applies to personal information collected in connection with customers of 3967620 Canada Inc. (hereinafter "Skechers"). It does not apply to information about Skechers employees or suppliers. Our Web Site is intended for persons 14 years of age and older. It may contain links to websites that are owned and operated by third parties. This Policy does not apply to these other sites and services and we have no responsibility for their content or privacy policies.
The term "Website" refers to all our online properties and their domains, including the application, where applicable.
What information does this Policy apply to?
This Policy covers personal information that may be collected by Skechers when you visit its website or stores.
Personal information is any information about a natural person that directly or indirectly allows that person to be identified, located or profiled.
What type of personal information is collected?
Identifying information, such as your first and last name, e-mail and postal address, telephone number, fax number, date of birth, language preferences and any information related to your customer account.
Transactional or commercial information, such as the products you have purchased, order history, pending orders, your payment method and billing address.
Information about online activities, such as browsing history on our Website, technical logs, IP address, browser type and configuration, operating system, traffic data, conversion data, preferences, product shares, pages viewed, Website of origin, number of visitors, geographic location, language preferences and device information.
Information when you communicate with us: the content of your message, publicly available information about your social network accounts and any metadata related to your communication.
Information when you apply for a job at Skechers: your identification information, your resume and cover letter, as well as the information contained therein and your availability.
Other information about you, such as your age, gender and customer category, as well as any other information or documentation you share when interacting with us.
How personal information is used
Personal information is collected with your consent or when permitted by law. In particular, it is used for the following purposes
Identify yourself ;
Create and manage your customer account or customer file;
Manage your current orders ;
To serve you and offer you our products and services;
Allow you to store and buy our products;
Handle your returns, refunds and exchanges;
Allow you to interact with our products;
Participate in contests, prize draws, loyalty programs and promotions;
Communicating with you and responding to your communications ;
Promotional objective ;
Manage our online services ;
Manage the performance of our online services and ensure their security;
Personalize your experience ;
Advertising, marketing and analysis ;
Evaluating your job application ;
Receive and activate a gift card ;
Comply with our legal obligations.
How personal information is collected
We use your personal information only for the purposes for which we have your consent at the time of collection. Several methods are used to collect your personal information:
Direct Interactions: Certain personal information, such as your identity and contact information, is provided by you when you interact with Skechers, including by corresponding with us, creating a customer account, making a purchase or return, subscribing to newsletters, completing any forms, surveys or contests, and purchasing our products.
Indirect interactions: some personal information may be provided to us by a third party to whom you have already given such information in accordance with their respective privacy policies (e.g. Meta, employee recruitment services).
Automated technologies or interactions: when you interact with our Web site, we automatically collect technical personal information about your equipment, browsing actions and habits. Cookies (mandatory and optional), pixels, server logs and similar technologies are used to collect this personal information. We may also receive technical personal information about you if you visit other Web sites that use our cookies.
Some of these cookies are subject to your consent. Their use allows us to improve your experience on our website, in particular by personalizing your experience. Optional cookies can be refused by you when you are asked for your consent or via your browser settings.
Communication and sharing of personal information
Skechers is committed to protecting your privacy and will not share your personal information except in accordance with this Policy, with the law, or with your consent. When sharing, Skechers will limit the personal information disclosed to that which is necessary to fulfill the purpose for which it is disclosed.
In order to provide you with the products and services you have requested, your personal information may be shared with third parties who provide services on our behalf, such as payment providers, e-mail and communications transmission, website hosting, parcel shipping management platforms and operations management.
Skechers shares your information with third parties for marketing and analysis purposes (e.g. Meta, Google Analytics, Google Ads, Pinterest).
In the event that your personal information is transferred to a jurisdiction other than Quebec, foreign laws will apply and certain organizations in that jurisdiction may have access to your personal information.
Personal information collected by Skechers is accessible by our employees when necessary for their duties. They are required to maintain the confidentiality of such personal information.
Retention of your personal information
Your personal information is kept secure only as long as is reasonably necessary for the purposes set out in this Policy, or longer if authorized or required by law. When no longer required, your personal information is destroyed or anonymized (so that it can no longer be used to identify you) in a secure manner, in accordance with applicable laws.
Protection of personal information
We take appropriate security measures appropriate to the level of confidentiality and risk to protect your personal information against loss, theft and unauthorized access. The personal information you provide to Skechers passes through a secure server. We use a state-of-the-art secure system, SHOPIFY, to encrypt (or encode) data transmitted during the ordering process. This encryption method protects your data, such as credit card, shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to ensure its security on our systems.
We take reasonable precautions to prevent fraudulent use of your personal information on our Web sites. To this end, we have adopted industry-standard authentication procedures to ensure the protection of your information when you make online purchases from us. In particular, we contact financial institutions or credit bureaus to confirm the authenticity of your credit card and validate your billing information.
Modification and withdrawal of your consent
In some cases, your consent is required for the collection, use or disclosure of your personal information. Your consent may then be withdrawn or modified at any time by following the instructions specific to the modification of your consent or by contacting us directly, all subject to applicable legal and contractual restrictions.
Despite your preferences regarding marketing and advertising communications, we may still contact you regarding a product or service in accordance with applicable law. Any change to your consent may require some processing time. Despite your refusal to receive personalized advertising, you may still see generic, non-personalized advertising. In some cases, you can change your consent to personalized ads on third-party platforms by going directly to the platform in question (e.g. Meta, Pinterest, Google).
Skechers will only use personal information that is necessary for the purposes for which it was collected. We will ask for your consent again in the event that we want or need to use it for purposes other than those to which you have consented.
Right of access and rectification
You have the right to request access to your personal information held by Skechers. You have the right to request that any personal information concerning you be rectified, in particular when it is inaccurate, incomplete or acquired despite your refusal to consent. To make such a request, please contact us at Socks. We will respond to requests within thirty (30) days of receipt of the written request.
Right to be forgotten
You have the right to control the distribution of your personal information. By written request, you may ask that your personal information not be disseminated or that a hyperlink attached to your name allowing access to personal information be de-indexed (or re-indexed, in certain cases). This request may be made when the dissemination of this information contravenes the law or a court order, or causes serious harm to your reputation or privacy.
We will respond to requests within thirty (30) days of receipt of the written request.
Right to request information on data processing
You may, by written request via the contact details provided above Socks, request information about the processing of your data. This includes your personal information that has been collected, how it is processed by Skechers, information on the categories of persons who have access to this information, their retention periods, and if collected from a third party, the source of the personal information.
Changes to the Policy
We reserve the right to change the content of this Policy at any time. Any changes will be posted on our website. You accept changes to the Policy when you continue to use our services or purchase our products after the revised Policy has been posted or after you have been notified of such changes. It is your responsibility to ensure that you read, understand and accept the latest version of this Policy.
How to reach us
Please contact the Privacy Officer if you have any questions or concerns about this Policy or the collection, use or disclosure of your personal information.
Amélie Rivest
Privacy Officer
450-651-9222 ext. 127
2626 Papineau Street, Longueuil, Quebec J4K 3M4
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